Refund and Returns Policy
At Axiora, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Return & Exchange Policy outlines the conditions under which products can be returned, exchanged, and refunded.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original condition and packaging.
- A return request must be initiated within 30 days of purchase.
- Proof of purchase, such as a receipt or order confirmation, is required.
2. Non-Returnable Items
The following items are not eligible for returns or exchanges:
- Gift cards
- Customized, personalized, or engraved items
- Clearance or final sale items
- Products that have been used or damaged due to customer mishandling (not shipping-related issues)
3. Return Process
To initiate a return, please follow these steps:
- Contact us at sales@axiora.net or call (954) 865 9775 with your order details.
- Wait for approval and receive a Return Authorization (RA) number along with return instructions.
- Ship the item back using a trackable shipping method.
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. Once your return is approved, we will provide the return shipping address.
4. Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
- If approved, the refund will be processed within 7-10 business days to the original payment method.
- Shipping fees are non-refundable unless the return is due to an error on our part.
- Refund processing times may vary depending on your bank or payment provider.
If your return does not meet the eligibility criteria, we may not be able to process the refund.
5. Exchanges
If you wish to exchange an item, please:
- Contact us at sales@axiora.net or call (954) 865 9775 to confirm availability.
- Follow the same conditions as the return process.
Exchanges are subject to stock availability.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at sales@axiora.net or call (954) 865 9775, and provide:
- Clear photos of the item
- A brief description of the issue
We will offer a replacement or a full refund, including shipping costs, depending on the situation.
7. Contact Us
For any questions regarding our Return & Exchange Policy, feel free to reach out:
- Email: sales@axiora.net
- Phone: (954) 865 9775
We appreciate your trust in Axiora and are committed to ensuring a hassle-free shopping experience.
